Please read the policies before placing your order. It is your responsibilty as the buyer to be aware of them.
PLEASE NOTE: All items are made by hand with great care, so no two items are identical. That is the beauty of our items, they are one of a kind, made individually. Please allow for slight variances with this in mind.
We accept PayPal for all orders. We have chosen this third party service because of it's security policies, as well as it's excellent protection for you, the buyer. You can pay with a credit card or debit card, and do not need to have a PayPal account to purchase. If you have any issues with purchasing through PayPal, please contact us, and we will assist you.
We ship all items via USPS, using Priority Mail. We have chosen this option to provide you with a reasonably priced shipping option. If you would like to have your item insured, or shipped another way, please contact us, and we can discuss this and provide you with a new shipping quote prior to placing your order. Please note that if you require expedited shipping, there will be an additional charge.
We ship all items within 24 hours of receiving your payment in our account. We package all items in sealed bags to protect them from moisture and dirt should something happen to them en route. We are not responsible for damage that might happen in the shipping process, but will attempt to help you resolve the problem if we can.
We take great care and pride in all items we make. If you are unhappy with your order, please contact us immediately to arrange for a return. We accept returns within 14 days of your payment, in unused condition. We will refund your purchase price plus original shipping costs. We will not refund the cost of return shipping.
We gladly accept custom orders. If you find an item online that you would like us to make for you, we will gladly accommodate. In the case of clothing items (sweaters, etc.), please be sure to ask if you are unsure of the size needed, we will be glad to help you.
Custom orders require a deposit of 50% before work will be started. If you cancel a custom order, the deposit cannot be refunded, due to supplies being purchased specifically for that project. That item will then be completed and added to the shop for sale to the general public. Place custom orders wisely.
Because they are custom orders, made just for you, please allow an additional 4-6 weeks before your item will be shipped. If the item is more complex, or we believe it will take longer than the 4-6 week time frame, we will contact you to inform you of this.
Additional FAQs:All items are made in our smoke free home. We are however, cat friendly. If you have allergies, please take this into consideration.